CenturyLink Customer Service Technician I - Winter Garden, FL in Winter Garden, Florida

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Customer Service Technician I: will install telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. To maintain, expand, replace and repair all copper and fiber optic plant facilities and subscriber apparatus required to provide service to customers. This position interacts directly with CenturyLink customers. The selection process will be governed in accordance with the local collective bargaining agreement.

Full-Time Temporary: will be scheduled to work a minimum of thirty (30) hours per week. Eligible for Medical coverage after 90 days at premium contribution rates without company subsidy. Will be employed with the understanding that his or her employment will last for a limited period of time, not to exceed six (6) months.

Job Description

  • Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.

  • Perform maintenance and repair on outside plant facilities.

  • Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV).

  • Locate buried telephone cables.

  • Observe all safety rules and regulations.

  • Assist other Technical personnel in the performance of their duties when requested.

  • Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.

  • Actively support sales and marketing related activities.

  • Assume all other duties as assigned

Qualifications

  • Education: High School Diploma or GED.

  • Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment.

  • Proficiency in the Installation & Maintenance of CenturyLink PRISM over copper and fiber facilities

  • Prior experience in a customer facing or customer service operation

  • Strong interpersonal communication skills for communicating CenturyLink’s products and services to customers

  • Working knowledge of PC’s, including basic computer operational tasks

  • Ability to safely use hooks, ladders, bucket trucks; and to climb poles

  • Ability to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs).

  • Ability to work in confined spaces.

  • Ability to work outside in all weather conditions and at various hours of the day/night

  • Accept after hour call-outs, work overtime, shift, weekends, and holidays as a condition of employment

  • Ability to travel overnight as necessary for business requirements and training

  • Possession of a valid driver’s license, with proven ability to safely operate company vehicles and equipment, and maintain a safe driving record

Preferred Qualifications:

  • Experience in the Installation and maintenance of CenturyLink GPON

  • Experience in new technologies; CenturyLink On and NIC 2.0

Alternate Location: US-Florida-Winter Garden

Requisition # : 197044

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.