CenturyLink Senior Operations Engineer - Hosting Compute Windows in Winnersh, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Senior Operations Engineer (Windows) Weekend Team Lead is a technical expert working as part of a Hosting Compute team that will also lead the Operations Centre resources over the weekend.

The team provides world class support to an enterprise level client base, responsible for incident resolution, processing of change requests, and contributions to problem management for Microsoft platform cases. The candidate will have a proven track record of Windows system administration and VMware ESX ideally with professional qualifications such as MCSE, MCSA, VCP.

The role will be working on a shift pattern which may include weekdays and\or weekends. The hours worked are a standard 37.5 hour week Saturday to Wednesday and can be flexible between the hours of 07:00 and 19:00. The role also provides out of hours On-call support for UK sovereign support escalations.

Job Description

  • Be the last point of escalation of Windows system related issues and also acting as first point of management escalation at weekends

  • Ability to take the lead in dealing with high priority case or escalation. Provide constant update until it gets resolved (end to end)

  • Mentoring other junior team member / newly join as required

  • Ensuring the customer and ticket is up to date at all times on incident progress.

  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.

  • Involved in the execution of Client Change Requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager.

  • Escalation of critical issues/outages to Hosting Manager and CAM as per procedures.

  • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.

  • Daily review and action of open cases; updating Hosting Manager on current cases and their status as appropriate.

  • To provide comprehensive handovers to peers at the end of shift.

  • Attend Daily Operations and Change Review Meetings as required.

  • Logging cases to 3 rd party vendors requesting assistance on unresolved issues.

Additional responsibilities at the weekend also include but not limited to:

  • Organising workloads for Hosting Compute teams

  • Acting as a management escalation point

  • Approving Change Requests on behalf of Client Change Management

Qualifications and Experience

Essential:

  • Excellent knowledge of Microsoft Widows Server (2008, 2012, 2016)

  • Working knowledge of Internet Information Server (IIS) and other web server applications

  • Excellent understanding of Microsoft Clusters and failovers, Storage Devices and hardware, Active Directory and Microsoft Management Console

  • Working knowledge on database application such as MSSQL which include MSSQL Cluster (SQL2005, SQL2008, SQL2012)

  • Hands on experience in VMware ESX environment (VSphere 5.x, 6.x)

  • Pro-active team player

  • Positive and adaptable attitude – able to perform all Operations Center job function as required

  • At least having 8 years or more of experience in the same area

Desirable:

  • Having good networking concept which include static route, Firewall, VPN, load balancers

  • Knowledge on HP C7000 chassis and HP blade frames

  • At least having 10 years or more of working experience

Education

Masters or Equivalent

Bachelors or Equivalent

Alternate Location: UK-Berkshire-Winnersh

Requisition #: 176827

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/