CenturyLink Senior Hosting Network Security Engineer in Winnersh, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Our Vision

To improve lives, strengthen businesses and connect communities by delivering advanced technologies and solutions with a professional, honest and personalised service approach. Together we will be the Infrastructure Solutions leader in our market space.

Location (Country): Winnersh, UK

Our People

Our team operates as an extension of our clients business. Our clients put their trust in our people and our solutions and we deliver to that trust. We collaborate internally and externally with credibility and discipline. We demonstrate agile leadership with a confidence in our abilities to deliver, whilst at the same time ensuring that we continue to raise the bar in all that we do. Our people are encouraged to face challenges with courage and confidence and to remember that our clients have placed their trust in what they do each day.

Purpose of Position

The Hosting Network & Security T4 Engineer is a technical specialist working as part of a Hosting Operations team.

To provide world class support to an enterprise level client base responsible for event management, incident, request, change and problem resolution for customer network and infrastructure cases. The candidate will be qualified to a CCNP R&S/CCNP Security/JNCIS level or a similar proven track record of experience.

Job Description

  • Position Summary:

  • Resolving second and third level escalations for client and infrastructure incidents.

  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.

  • Involved in the execution of infrastructure change requests

  • Escalation of critical issues/outages to Operations Centre Management.

  • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.

  • To provide comprehensive handovers to peers at the end of shift.

  • Creative problem-solving to identify root cause analysis or work around following problem management best practices.

  • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments.

  • Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents.

  • Review system and network configurations with Service Delivery to ensure successful implementation of services into production.

  • Perform incident trend analysis to promote a stable solution within the environment.

  • Logging cases to 3rd party vendors requesting assistance on unresolved issues.

  • Mentoring the wider team on technologies and customer topologies.

  • Be part of a T4 on call rotation

  • Other duties as assigned

Qualifications

Minimum Requirements:

  • A commitment to delivering a superior customer experience through direct interaction with customers during support and change management

  • Confident and Professional dealing directly with customers.

  • Outgoing team player with the ability to liaise with other team members and take the lead on decision making.

  • Positive and Pro Active attitude.

  • Working knowledge/understanding of Microsoft products.

  • Ability to work under pressure.

  • Supportive and committed team player.

  • Experience of using Ticket Management tools.

  • Escalations are performed within the SLA timescales.

  • Good commutations with customers is required throughout incident lifecycles.

  • Engineering and Senior Management are kept abreast of appropriate escalations.

  • Analytical skills.

  • Have excellent written and verbal communication skills.

  • Be organised and be able to work under pressure.

  • Detailed working knowledge of a range of networking and security technologies, including:

  • Cisco switches and routers

  • Juniper switches and routers

  • F5 Big-IP load balancers

  • Check Point, Cisco ASA and Palo Alto

  • Able to demonstrate understanding of key networking concepts, including:

  • TCP/IP

  • Layer 2 and layer 3 switching and routing

  • Routing protocols such as BGP and OSPF

  • Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates

  • Load balancing best practices

  • In-depth troubleshooting and strong analytical skills.

  • Use of packet capturing technologies such as Wireshark

  • Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux.

  • DNS

Preferred Requirements

  • Knowledge of other network and security technologies, including:
  1. A10 load balancers

  2. ACI/SDN next generation networking

  • Knowledge of other network and security services
  1. DDoS

  2. Cloud services

  • A degree in IT or equivalent proven experience in technical support roles for high-availability data centre infrastructures.

  • Project management experience

  • ITIL accreditation

Alternate Location: UK-Berkshire-Winnersh

Requisition #: 179607

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/