CenturyLink ENGINEERING SUPPORT ASSOCIATE in Tokyo, Japan
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
City/Work Location: Tokyo / Japan
Reporting to: Manager Sales Engineering
Position Objective/ Summary:
Supports the sales engineering team by undertaking projects and workflows that enable primary sales engineering staff to maintain focus on the highest revenue generating activities while providing support for and identification of additional revenue opportunities.
Create simple and routine quotations for Hosting and Network requests, working closely with the account Sales Engineer’s/Solutions Architect’s and Territory Support Managers.
Create and manage post-sales engineering packages (Technical Documentation) to assist in client implementation and further enhance the Company's customer experience and delivery.
Provides technical audits in support of identifying revenue generating opportunities.
Provides process management and customer engagement for low revenue generating engineering tasks that are fundamental to a positive customer experience.
Helps primary account Sales Engineers and Solutions Architect’s to further their contributions to the Company’s financial success.
Bachelor’s degree in Engineering or related discipline
At least 2 years relevant working experience
Communication: Intermediate written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff.
Technical Skills: Basic working understanding of voice/data/internet applications, communications or hosting technologies, and network or hosting design. Basic understanding of technical terminology related to company products and services. Requires some general awareness/knowledge of voice and data communications equipment, computer servers, switches and firewalls. Basic understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Basic level presentation skills.
Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach.
Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
Computer Skills: Intermediate MS Office Suite knowledge and usage. Ability to learn internal company systems, such as SalesForce.com, Big Machines, Siebel, Granite, and Network Engineer.
Language proficiency: Must be bilingual with a good command of the language and speech in Japanese and English.
Business Acumen: Must have a basic understanding of company financial measures. Must have an basic understanding of telecommunications and Managed Hosting Services industry and sales cycles.
Ability to travel as needed (Approx. 10%).
Bachelors or Equivalent in Engineering General
Requisition #: 199231
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.