CenturyLink Verification Representative - BILINGUAL in Tarboro, North Carolina

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Description

Job Responsibilities:

Candidate needs to be PC literate with call center experience and strong customer service skills. Candidate handles incoming and outgoing calls and validates customer registrations for offender calling programs. Hours 11:30 AM - 8:30PM (eastern). Must be able to work any shift; seniority dictates hours.

Minimum Qualifications :

  • Strong Customer Service experience is required. Shift work is required. Call Center hours are 8 am - 8:30 pm (est). New employees will work 12 noon to 8:30 pm after initial training.

  • MUST BE BILINGUAL (Spanish)

Preferred Qualifications:

• 2 years of customer service experience and Citrix experience.

Alternate Location: US-North Carolina-Tarboro

Requisition # : 192507

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.