CenturyLink Collections Representative I in Shreveport, Louisiana

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Primary responsibility is collections. Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are basic and routine.

Job Description

Job Description:

  • Thorough working knowledge and understanding of the Ensemble billing system and all systems required to perform daily duties.

  • Maintaining current knowledge of CenturyLink’s products and services and practice CenturyLink’s policies and procedures.

  • Responding to customer needs in a prompt, accurate, and courteous manner.

  • Utilizing basic knowledge of account information along with the established guidelines of the department, to assist customers providing explanation of charges and payment procedure when possible.

  • Relay complex billing inquiries to appropriate staff.

  • Responsible for keeping account delinquency within the corporate approval range and for the collection of delinquent accounts.

  • Recognizing problem accounts, disconnect at the appropriate time, and procure payment arrangements.

  • Keeping thorough, accurate and timely documentation of all customer contacts and maintains confidentiality of customer information.

  • Supporting and modeling organizational vision, values, goals and functions as a team player.

  • Completing daily tasks and follow ups as assigned by the Supervisor in a timely and accurate manner and maintain performance development goals set forth by the department.

  • Adhering to all safety program practices.

  • Performing other related duties as assigned


Basic Qualifications:

  • Data entry experience and skill in entering information accurately via computer terminal.

  • Training or experience which demonstrates knowledge of personal computers and/or mainframe applications.

  • Goal and detail oriented.

  • Ability to communicate in a courteous professional manner with customers via the telephone and promote positive company image.

  • Experience exercising initiative to accomplish assignments in accordance with established guidelines.

  • Ability to negotiate with customers and handle sensitive situations tactfully.

  • Well developed listening and interpersonal skills.

  • Self-motivated with positive attitude.

  • Willingness to work overtime, weekends, and holidays as necessary.

  • Minimum one year general office experience.

  • Basic office machine skills.


High School Diploma or Equivalent

Alternate Location: US-Louisiana-Shreveport

Requisition # : 209133

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.