CenturyLink Supervisor Region Operations - Seattle, WA in Seattle, Washington
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Manage daily operations of multiple Central Offices with 12+ plus technicians whose work includes the day to day maintenance and repair of design circuits, fiber equipment, various switches, frames and related equipment and power plants. Such services and applications include analog, digital, GPON and high speed digital, DSL, ISDN, 911, audio and video services to include IPTV, POTS, and associated ancillary equipment and software configured to meet existing and anticipated customer needs.
This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
Will be responsible for leading a team of technicians who meet attendance and performance standards.
Will represent CenturyLink with customers and is responsible for meeting and exceeding CTL standards
Collaborates with the union to achieve a win-win working relationship.
Celebrates successes, appropriately uses rewards and recognition.
Motivates team for continuous improvement and achievement of maximum performance.
Communicates and models the CenturyLink vision and cultureWork Environment:
Duty Management work will be scheduled on a rotation basis and pager duty will be required.
Requires varying tours and hours including possible mandatory overtime and holidays.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under pressure.
Must negotiate timeframes for completion and meet critical deadlines.
Must be willing and able to work with other coworkers to complete job assignments.
Bachelor’s degree or equivalent education and experience. 5+ years related experience.
Previous experience managing teams within a highly technical environment.
Strong skills and experience in employee development to include training, coaching and mentoring in a union environment.
Computer skills are required including email, Email, Word, and legacy systems.
Working knowledge of WAFA application, DI is preferred.
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by CenturyLink is preferred.
Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer centric behavior.
Previous experience in a multi-tasking, result oriented position in a deadline focused department.
Previous experience successfully dealing with customers face-to-face and over the phone.
5+ years experience with central office procedures including central office power plant system maintenance.
5 + years experience with Digital switching (5E, DMS100, etc.)
5 + years experience with the computer systems (Windows and appropriate legacy systems)
Excellent working knowledge of DWDM/CWDM systems and applications
Extensive working knowledge of all aspects of GPON and IPTV technologies
Excellent working knowledge of Aggregated Service Routing protocols and equipment
Extensive Ethernet experience to include EoC and Metro E technologies
Experience in Fiber Optic transmissions systems, installation, maintenance and troubleshooting
Prefer a minimum of a degree in Business, IT or Telecom and or 10 years related experience
Bachelors or Equivalent
Alternate Location: US-Washington-Seattle
Requisition # : 208076
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.