CenturyLink Customer Communications Technician in Salt Lake City, Utah
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
This job is a designer in the T1 and Ethernet over copper and DS1 facilities. This job typically works Monday through Friday. Shifts generally are from 7 a.m. to 7 p.m. A few Saturdays throughout the year are required. The office is generally closed on company holidays and Sundays.
This job works in a center environment taking calls from outside field technicians and other company employees. Employees have scheduled breaks and lunches depending on the scheduled shift. Some overtime may be required.
Able to provide positive internal and external customer communication
Strong customer service focus
Maintain a positive attitude and foster poster positive working relationships
show initiative and desire to learn
Candidate is dependable, flexible, and able to work independently
Comfortable working in a fast pace, changing environment
Able to exhibit corporate unifying principles
Effectively prioritizes workload
Contributes to teams success
Has strong attention to detail
Be a team player
Knowledge of GPON and Ethernet assignment in LFACS will be strongly considered
TIRKS, WEBSOP, and SOAC, ARMOR, WFA-C, OMNIVUE, SWITCH, and Work Flow Director skills will be assessed and given consideration
Ability to read word docs, knowledge of special service circuits, DSO, DS1, and above
Ability to read service orders and ASRs
Demonstrate the ability to learn new processes and product requirements
Demonstrate sound judgment to resolve issues
Able to escalate to various groups to ensure order progression
Able to meet metrics and production goals with little or no supervision, as well as offer suggestions to management team that would increase productivity and decrease intervals
Alternate Location: US-Utah-Salt Lake City
Requisition # : 196847
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.