CenturyLink Manager Retail Sales I in Portland, Oregon

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

At CenturyLink our employees are our most valuable asset; many employees have built successful careers at CenturyLink, growing with us as we have expanded to serve new markets with new technologies. We value the highest ethical standards applied to a positive work environment and seek out people with new perspectives as we acquire talent in careers that will support our continued growth.

Manager Retail Sales I

Joining the CenturyLink Field Sales team is an excellent opportunity for you to work in the competitive technology solutions industry.

The CenturyLink Field Sales organization is comprised of our stores, outside sales teams, and our account manager teams all of which work in our local markets in a variety of consumer and small business sales segments. You will have an opportunity to learn our dynamic business and work with field based partners and resources. You will work directly with our customers to provide solutions that improve lives, strengthen businesses, and connect communities by delivering advanced technologies and solutions with honest and personal service.

Compensation and Benefits

  • Competitive base pay based on your experience and skills

  • Generous sales incentives

  • Medical, Dental, Vision

  • Life insurance

  • Paid time off & paid holidays

  • Wellness rewards

  • Discounts on CenturyLink and partner products and services

  • 401(k) with company match

  • Tuition reimbursement (after one year of service)

  • Exciting career opportunities and career development

The Manager Retail Sales I is an integral part of our team as they support and manage all aspects of our retail stores. The Manager will be responsible for overseeing retail event center employees, scheduling of employees, performance management, inventory, security and compliance. Additional duties include but are not limited to resolving customer billing questions and issues, taking payments and cash handling. Manager will ensure assigned revenue and product sales objectives are met on a monthly basis.

Job Description

Job Responsibilities

  • Manages a single location managing retail and/or outside sales representatives with sales, customer support, and service activities

  • Handling customer inquiries with regards to CenturyLink product offerings, pricing, etc

  • Recruiting, hiring, training, and developing employees

  • Communicating on-going performance levels to Area Mgr, Retail Sales and assist in implementing needed operational improvements

  • Establishing a positive and professional work environment

  • Resolving operational, day-to-day issues and handling customer escalations

  • Assisting Territory Managers in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control

  • Completing operational duties, including paperwork and sales reports as they relate to store opening and closing

  • Assigning duties to other employees to insure efficient operation of the store and adhering to CenturyLink's policies and procedures as they relate to employee development

  • Responsible for strategically identifying opportunities and driving sales activities locally into the store

  • Ability to maximize in-store opportunities, and create and identify needs based on customer inquiries

  • Implementing national marketing programs

  • Promoting and assisting with staff development and training

  • Developing staffing schedules that ensure coverage during peak periods


Minimum Qualifications

  • One year of supervisory experience, preferably in a retail environment

  • Minimum of 4 years retail sales or customer service experience

  • Strong communication skills

  • Ability to work in a team environment

  • Knowledge of Microsoft Office i.e., Word, Excel, PowerPoint, Outlook

  • HS Diploma or equivalent work experience

  • Ability to work varying shifts and hours including weekends and holidays

Preferred Qualifications

  • Telecommunications knowledge

  • Proven success in a commission sales environment

  • College coursework or degree

Other Job Requirements

  • Must have reliable transportation to events

  • Must be able to transport company materials

  • Must possess a valid driver’s license and have an acceptable driving record (MVR)

  • Must be able to lift/carry company materials up to 30 lbs.


Bachelors or Equivalent

Alternate Location: US-Oregon-Portland

Requisition # : 196845

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.