CenturyLink Customer Data Technician - 911 - Murray, UT in Murray, Utah

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Description

  • Installation and maintenance of 911 equipment and services.

  • Works with vendors (Positron, Plant) and inter-company departments (CPE, Global Markets, 911 billing and alarm center).

  • Works with regulatory agencies, PSAP’s (Public Safety Answering Points) government offices and sales account teams and intercompany departments. Inventorying crash kits. (not sure what this means)This is just storing back up equipment in case of emergency

  • Participates in site surveys, project meetings and technical assistance to the sales team.

  • Trains PSAP agencies to maneuver through their systems

  • Responsible for 911 PSAP’s provisioning and maintenance

  • Responsible for 911 and providing assistance with 911 PSAP’s across Arizona.

  • This position requires communication skills and the ability to coordinate essential testing requiring maintenance work

  • This position is also responsible for performance management, quality and safety and must take ownership of the service results and other performance indicators.

  • Interacts with customers to ensure the highest levels of customer satisfaction and to earn our customers’ continued business and loyalty.

  • Partners with internal (central office, repair & provisioning centers, LRAC etc.) and external (local municipalities, OSHA, etc.) organizations.

  • Interacts with Network managers in successfully responding to and resolving service escalations to meet customer requests and expectations

Qualifications

  • Experience with West VIPER Power Lifeline, Motorola VESTA Sentinel Pallas, Networks i.e. CAMA Trunks, 4wire/2wire analog data circuits, SIP Transports, PRI Transports.

  • Designed services experience in Ethernet, T-1, SIP Centrex and POTS

  • Minimum of five (5) years of experience installing and maintaining Cassidian 911 and or Positron 911 equipment and systems

  • Prefer five (5) years of concurrent experience installing and maintaining switches, routers and phone systems

  • Prefer a minimum of two (2) years of experience working in a Telco environment with designed services, POTS or central office installations and or maintenance

  • Working knowledge of copper and fiber cable facilities both outside plant and inside cabling

  • Basic electricity knowledge as it relates to telecommunications (through classes or on the job related training) including: reading & interpreting circuit diagrams, equipment drawings, & technical manuals, AC/DC usage and measurements.

  • Working knowledge of test equipment (e.g. Volt-ohm meter, Transmission Measuring) sets or comparable testing equipment.

  • Experience working on a computer in Windows based systems and Microsoft Outlook is a must. Must have knowledge and experience using PC’s Windows associated with telephony equipment. Includes configuring customers’ computer hardware and software

  • Ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds.

  • Requires state drivers’ license and current satisfactory driving record.

  • Ability to perceive differences in telecom wire and cable colors.

  • Excellent interpersonal skills required in order to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.

  • Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

  • Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

  • Ability to work in confined spaces (e.g., attics and crawl spaces).

  • Will be scheduled on a rotation basis and pager duty will be required.

  • Requires varying tours and hours including possible mandatory overtime and holidays.

  • Must be able to prioritize multiple projects and perform under pressure.

  • Must negotiate timeframes for completion and meet critical deadlines.

  • Must be willing and able to work with other coworkers to complete job assignments.

  • Successful completion and passage of all applicable employment testing and interview.

  • Overnight travel to perform and attend training classes will be required.

Preferred Job Qualifications:

  • Preferred certifications in Cisco.

  • At least 12 months experience within the last five (5) years installing and repairing telecommunications equipment for business customers.

  • Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines.

  • Associate or baccalaureate degree in telecommunications and electronics is a plus

Other Job Requirements:

  • Successful completion and passage of all applicable employment testing and interview.

  • Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).

Education

High School Diploma or Equivalent

Alternate Location: US-Utah-Murray

Requisition # : 205964

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.