CenturyLink IT OPERATIONS TECHNICAL SUPPORT 1 in Montreal, Quebec

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Partner in a team environment in installing, repairing, and performing preventative maintenance (including upgrades and backups) of computer systems. May resolve hardware, software, network, and application problems. Install, test and modify new applications. Recommend and justify technical alternative approaches involving training, technology, methodology, tools, and processes. Perform tasks following work group methods and procedures and offer enhancements to work group methods and procedures. Research and provide answers to questions in area of expertise.

Job Description

  • Monitoring the system and network to obtain maximum system performance and uptime for the department.

  • Performing system and application updates, installing and configuring software application according to the department operational standards and procedures.

  • Performing user support and help desk functions related to all applications, systems and network issues.

  • Planning, implementing, maintaining and coordinating upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.

  • Planning, developing and implementing backup and recovery procedures for large systems and networks.

  • Analyzing, detecting, identifying and correcting complex systems software or hardware deficiencies.

  • Configuring and installing latest version of computer operating system and applications, perform PC imaging for new workstation deployment.

  • Assisting in special I.T. projects as supporting role, including system testing, implementation and deployment.

  • Providing technical support and assistance to users in problem determination/resolution with peripheral equipment, including training both for group and one-on-one training.


Assoc degree or equivalent education and relevant experience. 3-5 years related experience in specific area or equivalent. May require technical certification.


Associates or Equivalent

Alternate Location: CA-Quebec-Montreal

Requisition # : 198821

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.