CenturyLink Security Support Technician 1 in Monroe, Louisiana

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Security Support Technician

We have an immediate need for a Security Support Technician who will monitor, acknowledge, and respond to incoming alarms, dispatching authorities, alternates or service as necessary.

The CenturyLink Security team provides quality security and life safety services, including installation, service and monitoring of intrusion and fire alarm systems, as well as, CCTV, card access, nurse call, intercom systems and SMART HOME systems.

Work Environment:

  • This center is in operation 7 days a week 24 hours a day. You must be available to work any shift during the hours of operation including every weekend.

  • Shifts are 6:00AM – 2:00PM, 2:00PM – 10:00PM, 10:00PM – 6:00AM.

  • Required to work every weekend as part of your assigned shift

Job Responsibilities:

The Security Support Technician primary responsibilities include but are not limited to the following:

  • Respond to all incoming alarms according to departmental procedures using the information provided in instruction screens.

  • Place outgoing calls to verify alarms, dispatch proper authorities, and notify responsible parties.

  • Provide general assistance to customers with their system, alarm resets, and call back inquiries.

  • Up sell products and services to customers.

  • Respond and manage inbound and outbound calls using automation software.

  • Adherence to all applicable procedures including documentation and reporting.

  • Work with service persons, installers, and sales people. Route calls as necessary to other departments.

  • Be the customer advocate.

  • Other duties as assigned.


Job Qualifications:

  • High School Diploma/GED or equivalent work experience.

  • Must be qualified to be licensed in all states where CenturyLink conducts business.

  • Excellent and effective communications (oral and written), interpersonal skills, and a professional phone manner.

  • Strong organizational skills and attention to detail.

  • Willingness to work every weekend, extended hours, and holidays as required to meet the needs of the business.

  • Experience or training in the operations of all office equipment.

  • Strong multi-tasking skills.

  • Basic computer skills.

Preferred Qualifiations:

  • Experience in Microsoft Word and Excel.

  • Previous call center experience.

  • Experience or training in security services, products and terminology.

Alternate Location: US-Louisiana-Monroe

Requisition # : 197624

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.