CenturyLink Lead Process Analyst in Minneapolis, Minnesota

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Lead Process Analyst position is part of the Consumer Field Sales team and reports into the Sr. Regional Director. The primary goals are to support the Consumer Field Sales group along with identifying and implementing new process/projects that lead to increase efficiency or increased revenue within the organization.

Job Description

  • Facilitates complex, diverse, and/or technical initiatives

  • Identifies, analyzes, develops, documents, and leads complex projects targeted to increase regional efficiency or increase revenue.

  • Identifies process improvement training needs and facilitates training deployment.

  • Consults with middle/senior level management on process/project management and improvement

  • Identifies and implements changes for process improvements.

  • Provide strong support for the overall management of the reported business unit's quality tools and techniques

  • May be assisted by a team of less experienced process/quality analysts

  • May have lead responsibility for assigned direct reports

  • Leading and Supporting project implementation for East Region Operations Teams along with project implementation across multiple business units.

  • Project management of new product initiatives for BDP/MDU National Consumer Field Sales

  • Ensure operational readiness in go to market launches. This including coordinating with corporate teams on implementation of new products and services.

  • Facilitates market execution of Technical Trials within region

  • Business case analysis to support process improvements efforts


  • Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.

  • Strong proficiency in CRM tools, Microsoft Suite, in particular PowerPoint, and Excel

  • Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges

  • Reporting analytics experience, with ability to compile, review, and present trends and potential solutions to leadership team.

  • Excellent verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.

  • Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.

  • Proven collaborative skills in reaching a team approach to accomplishing work

  • Proven ability to work in a customer service-oriented organization.

  • Excellent negotiating and persuasive skills

  • Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.

  • Demonstrates high personal work standards

  • Embraces change, inspires trust, communicates in all directions and is a continuous learner

Preferred Qualifications:

  • Systems/business analysis experience

  • BS or BA, and/or 5-10 years related experience


Bachelors or Equivalent

Alternate Location: US-Minnesota-Minneapolis

Requisition # : 207342

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.