CenturyLink Supervisor Repair in Littleton, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

This position will lead, coach and motivate a team 18-25 to consistently meet and/or exceed daily, weekly and monthly call center objectives.

Job Description

  • Clearly communicate call center and company expectations

  • Evaluate individual and team performance and provide meaningful feedback

  • Conduct regular team meetings to enhance teamwork and communicate process and procedure updates

  • Plan, execute and finalize assigned projects

  • Successfully manage competing priorities

  • Perform Quality Assurance Observations for team members and provide feedback

  • Ability to create a culture of empathetic, patient, knowledgeable, efficient, and gracious employees who serve our customers and exceed expectations

Qualifications

Required

  • Bachelor’s degree or equivalent education and relevant experience

  • 5+ years experience

Preferred

  • Master’s degree

  • 3+ years experience

Education

Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Colorado-Littleton

Requisition # : 195229

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.