CenturyLink Lead IT Systems Analyst in Denver, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

In this role you will lead the overall app experience, gather requirements from stakeholders and our technical partners, define user stories and work with development teams across CenturyLink to ensure that the platform delivers intuitive, seemless user experiences. The role is cross-functional and you will work closely with several talented teams of software engineers, product managers, testers and designers, as well as internal stakeholders and leaders. You need to be strategic and see the big picture, while still having passion for working through the technical challenges with the engineers to help them make the right choices.

Job Description

  • Gather requirements and take ownership of the product roadmap for the CenturyLink app

  • Developing multi-factor use case scenarios, and delivering stories that accomodate potential account states and personalization rules

  • Contribute to the overall product vision and key customer journeys for CenturyLink app, including both support and sales experiences

  • Drive execution and strategic focus for the app platform working with colleagues from UX, business, marketing, brand, support and more

  • Interact with 3rd party product, business and technology counterparts; develop productive relationships to ensure the app platform facilitates easy and engaging integration

  • Do continuous market and consumer research, including competitive and feedback analyses to understand what customers want

  • Participate in product ideation and brainstorming sessions with many different branches of the company to cover the needs of early life, repair, contact options and account management

  • Support new product and process rollouts

  • Write user stories, requirements, collaborate with the UX teams, prioritize backlog of features, and negotiate delivery planning

  • Define, measure, and optimize our features to ensure our customers feel valued and cared for

  • Ensure transparency by keeping teams, colleagues and executives informed on progress, issues and plans and get their input for constant improvement

  • Proactively identify and resolve issues that may stop us from meeting our goals and delivery commitments

Qualifications

  • Consulting Level Bachelor's degree.

  • 8+ years of experience with a Bachelor’s degree or 6+ years of experience with a Master's Degree.

  • 8+ years of digital product management experience

  • A passion for crafting great digital experiences

  • Experience defining and supporting product strategy and product planning

  • Ability to research, understand and discuss technical concepts and ideas with delivery teams

  • Ability to conceptualize full-stack technologies and troubleshoot errors manifested on the app

  • Work well with multiple stakeholders and technical partners on agile teams

  • Able to proactively juggle multiple tasks, meetings and priorities while staying laser focused on your fundamental goal of serving customers

  • Experience in building intuitive and engaging user experiences

  • Strong analytical and date driven decision-making skills to drive execution

  • Excellent communication and interpersonal skills to communicate with stakeholders

  • Ability to work with remote teams

  • Project management experience a plus

Education

Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Colorado-Denver

Requisition # : 192716

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.