CenturyLink Customer Care Specialist in Columbia, Missouri
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
At CenturyLink our employees are our most valuable asset; many employees have built successful careers at CenturyLink, growing with us as we have expanded to serve new markets with new technologies. We value the highest ethical standards applied to a positive work environment and seek out people with new perspectives as we acquire talent in careers that will support our continued growth.
CenturyLink is a true leader in taking communications and hosted services to the next level. Visit www.centurylink.com for more information!
Joining the CenturyLink Field Sales team is an excellent opportunity for you to work in the competitive technology solutions industry.
The CenturyLink Field Sales organization is comprised of our stores, outside sales teams, and our account manager teams all of which work in our local markets in a variety of consumer and small business sales segments. You will have an opportunity to learn our dynamic business and work with field based partners and resources. You will work directly with our customers to provide solutions that improve lives, strengthen businesses, and connect communities by delivering advanced technologies and solutions with honest and personal service.
This position offers
Competitive base pay based on your experience and skills
Generous sales incentives
Paid training with travel to Denver, CO.
Medical, Dental, Vision
Paid time off & paid holidays
Discounts on CenturyLink and partner products and services
401(k) with company match
Tuition reimbursement (after one year of service)
Exciting career opportunities and career development
Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.
Ability to perform consultative selling with customers face-to-face, via the phone and at outside events/shows.
Ability to work in set location, as well as in other metro area stores upon request.
Handling customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc.
Meeting established sales objectives by selling CenturyLink's consumer and business products and services.
Assisting Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control.
Completing operational duties, including paperwork and sales reports as they relate to store opening and closing.
Handling customer escalations.
Adhering to CenturyLink's store policies and procedures
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand in an enclosed area 100% of your shift while assisting customers
One year of retail sales or customer service experience.
Strong communication skills.
Ability to work in a team environment.
Basic knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, Outlook).
Ability to attend a one week new hire training in Denver, CO. (company paid)
Proven success in a commission sales environment
Alternate Location: US-Missouri-Columbia
Requisition # : 193904
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.