CenturyLink Senior Enterprise Process Architect in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Responsible for defining end-to-end processes to deliver an exceptional customer experience. Responsible for the development, implementation, administration and measurement of unified process improvement initiatives.
Analyze, define and own Layer 4 processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas.
Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting
Ensure quality and best practices of BPM (Business Process Management) as well as process compliance
Utilize Kaizen to facilitate process improvement at the program level
Lead and mentor process owners and stakeholders in process documentation and process improvement methodology
Lead the Enterprise into a process-driven, team oriented culture that embraces continuous improvement
Provide leadership with status reports, feedback and trend analysis as well as early warning indicators regarding projects at risk
Provide functionality and process walk-throughs for the technical writers and training organizations
Bachelor’s Degree in a related field (Business, Math, Finance, Engineering) or applicable years of experience
5+ years of professional experience as a Process Architect or similar experience required
Minimum of 1-2 years of business process improvement and project management experience
Proven leader who can lead an organization
Telecom experience a plus
Experience with customer-facing portals, responsive web applications
Bachelors or Equivalent
Alternate Location: US-Colorado-Broomfield
Requisition # : 198528
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
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The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.