CenturyLink Operations Engineer II in Broomfield, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

This individual will be responsible for the post activation operations and maintenance of our Pro Services customer, COPA (Commonwealth of Pennsylvania). Individual must be highly motivated.

Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise for our dedicated customer. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC's ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects that require greater attention to detail and management from a more advanced technical resource.

Job Description

Knowledge, Skills or Abilities:

  • Developed computer skills

  • Persuasive verbal and written communication skills

  • Strong interpersonal skills

  • Good troubleshooting skills and methodologies.

  • Experienced in analyzing issues, distilling and communicating their relevant aspects.

  • Ability to identify risks/issues and develop recommendations for resolution.

  • Shift work and on-call flexibility

  • Solid attention to detail

  • Good organizational skills

Essential Duties:

  • Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans.

  • Understands, applies and maintains network standards as documented.

  • Provides technical feedback to engineering concerning design/product changes/enhancements.

  • Performs the responsibilities in a high pressure, short time-line environment, which includes managing and responding to aggressive customers.

  • Manages mid-range projects with minimal supervision including OPS requirements, document reviews, (Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc.

  • Conducts detailed GCR/MOP reviews and GCR DE confliction to ensure minimal customer impact during scheduled maintenances.

  • Understands, applies and maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored.

  • Responsible for submitting GCRs to correct standard issues.

  • Works with vendors to determine root cause and chronic issues. Creates and implements corrective action plans to address issues.


Basic Qualifications:

  • Education Qualifications: Bachelor's Degree or 5 plus years of relevant job experience.

  • Relevant job experience is described as:

  • Job experience in similar industry

  • Job experience with similar essential duties Physical Requirements:

  • Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.

Preferred Qualifications:

  • Experience: 5+ Years

  • Education Level: Bachelor's Degree

  • Field of Study: Telecommunications or related field

  • Attention to detail with good organizational capabilities.

  • Ability to prioritize with good time management skills.

Alternate Location: [[Phoenix, AZ]]

Requisition # : [[192722]]

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.