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CenturyLink Operations Engineer II in BROOMFIELD, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The Role

We are looking for talented individuals with experience with software development, data science, and building Robotic Process Automation (RPA) solutions. This position will support the Public Safety Service Network Operations Center (NOC) and is an opportunity to work in a DevOps environment for one of the largest IP and voice networks in the world. In this role, you will assist with the creation and support of tools, scripts, and bots to facilitate automation and efficiency. Ideal candidate has knowledge and experience with data analysis, RPA, and software development experience in addition to general knowledge of networking concepts.

Consideration will be given to individuals recently graduated with a degree in Computer Science or related areas.

The Main Responsibilities

  • Work closely with the Public Safety Services NOC and NOC organization individually or in collaborative teams to design, develop, and deliver tools, scripts, and other automation solutions for clients throughout the CenturyLink organization.

  • Identify opportunities for leveraging company data to drive business solutions for clients throughout the CenturyLink organization.

  • Communicate results and statistical concepts to key stakeholders in the form of presentations, visualizations, dashboards, etc.

  • Assess the effectiveness and accuracy of new data sources and data gathering techniques.

  • Lead the implementation of any/all resources required to prove out selected technical solutions.

  • Develop a roadmap of future projects to achieve the future state strategy.

  • Work in a Network Operations environment amongst network technicians with a goal of optimizing troubleshooting procedures and expanding technician capabilities via automation and tools.

  • Communicate with all stakeholders throughout a project to gain clarification of requirements, provide project status, identify gaps, identify issues, discuss schedules

  • Influence the work of others in order to drive medium & large projects to successful completion through effective project management, customer interaction, and IT coordination

  • Effectively estimate the time it will take for themselves and others to perform tasks and are able to influence the team's work to be completed within those timeframes

  • Provide support and enhancements for existing applications and procedures.

  • Effectively categorize support problems and respond with the appropriate level of urgency.

  • Provide on-call support of bots, tools, and systems as requested.

  • Write documentation and provide knowledge transfers to users and support teams.

What We Look For in a Candidate

Required:

  • Familiarity with Robotic Process Automation and the associated tools.

  • Continuous improvement mindset and the ability to analyze business processes to identify process improvements and optimization.

  • Ability to assess the current state, identify opportunities for improvement and innovation, and lay out a roadmap for the future state that leverages automation technologies.

  • Ability to effectively communicate complex technical matters in business terms.

  • Ability to act swiftly under pressure, prioritize, and adapt to changing priorities.

  • Strong leadership, teamwork, interpersonal, verbal, and written communication skills.

Preferred:

  • Experience with Agile methodology of project management

  • Experience with Jira project tracking software

  • Experience working in Linux and Windows environments.

  • Hands-on experience with programming/scripting languages such as Java/C++, Python, Perl, etc.

  • Experience with databases, including MySQL and Oracle.

  • Experience with data search engine and visualization tools such as Power BI, Tableau, and Splunk

Education:

  • Bachelor’s degree in Telecommunications, Engineering, Computer Science, Information Technology or a related field or the equivalent in training and experience

Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton; US-Georgia-Norcross

Requisition #: 226796

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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