CenturyLink Manager - Planning - BROOMFIELD, CO in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Access Planning at CenturyLink is a forward-looking, proactive business management domain that maintains control and manages intrinsic risk associated with a multi-billion-dollar annual Network Expense (NetEx) liability. The principle goal of the Access Planning team is to maintain an efficient network that enables revenue while maximizing profit, margin and cash flow. Access Planning utilizes an array of techniques to deliver on this goal.
The Optimization Operations arm of the Access Planning team executes on strategy provided by the Network Planning and Access Management leadership team to deliver on CenturyLink NetEx, capital and operating expense, and revenue enablement objectives. This scope includes physical and contractual optimization of NetEx monthly reoccurring cost, off-net vendor aggregation facility capacity management, general ledger expense and budget management, market health assessments and management plans, physical optimization of off-net services in support of non-NetEx business drivers, and resolution of capacity and routing constraints to enable revenue.
The Customer Optimization Manager position is primarily focused on the “Direct Expense” Customer domain. This leader will manage, lead, mentor, and inspire a team of planners and/or project managers to identify, validate and project manage Netex optimization projects. The position requires exceptional interpersonal skills, verbal and written communication skills, a high comfort level with dynamically shifting priorities, and a curiosity and willingness to not only solve business problems but identify new business opportunities to drive profit margin and cash flow. This position includes regular communication and interaction with multiple layers of CenturyLink up to and including the Senior Vice President layer.
Principal Duties and Responsibilities
Build and maintain a high-performance team:
Hire and retain talent in the correct roles
Set team and direct report performance management goals, monitor progress, and provide monthly feedback
Delegate and hold direct reports accountable
Empower direct reports to make decisions, act, and take appropriate risk
Exemplify CenturyLink’s Unifying Principles (Fairness, Honesty & Integrity, Commitment to Excellence, Positive Attitude, Respect, Faith, and Perseverance)
Develop, deploy, and/or oversee network cost saving strategies to deliver on monthly and annual performance budgets and targets
Manage internal and external expectations across financial and operational activities. This includes but is not limited to financial and operational forecasting & gap analysis.
Collaborate with peers, partners, and stakeholders to refine and enhance existing process and/or develop new processes to deliver on business objectives
Act as liaison between business and IT business partners regarding tool development/enhancement
Collect, organize, and analyze data to assess operational process and financial performance
Collaborate with Access Planning leadership to develop new opportunities to optimize the network, enable revenue, and maximize cash flow
Prepare and present briefing materials for consumption by senior leadership up to the Senior Vice President layer
Collaborate directly with CenturyLink sales teams to create and drive effective customer offer strategies.
Interact with CenturyLink customer base as needed to assist sales with groom offer acceptance and issue resolution.
Manage several related but separate complex projects within the company at one time.
Manage resource requirements and allocation
Other duties as assigned
Bachelor’s degree with 3+ years of related work experience
Minimum of 2 years of work experience in the telecommunications domain
Minimum of 2 years of work experience in the off-net access domain
Demonstrated capacity to focus and deliver on objectives in a dynamic, multi-faceted, fast-paced environment
Exceptional ability to work effectively in groups with disparate priorities and operational targets
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Prior experience managing a reoccurring budget
Comprehensive command of telecommunication circuit mediums, enabling equipment infrastructure, and access cost structures
Above average Microsoft Office application skills, specifically in Excel and PowerPoint
Team player with a passion for service
Prior experience leading others through change
Exceptional analytical skill and business acumen
Prior experience developing and evaluating complex network performance criteria and measurement methods through statistical evaluation
Bachelor’s degree fields of study including Engineering, Computer Science, Data Science, Economics, Finance, or Accounting
Master’s degree in Engineering or Business Administration or equivalent
Project Management Institute (PMI) project management certification
Lean/Six Sigma belt certification
5+ years of work experience in the off-net access domain either in a Planning, Project Management, or Carrier Relations role
Prior people management leadership experience including recruitment, on-/off-boarding, goal setting, and performance management
Data analysis skills with a working-level proficiency in writing queries including “JOIN” and “UNION” commands to correlate data from disparate data sources
“Expert-witness” level command of off-net access landscape and operating principles
Demonstrated experience in developing, operating, and optimizing operational processes to deliver on operational and/or financial objectives
Expertise in modeling and sensitivity analysis of multidimensional buying and/or commitment plans
Alternate Location: US-Colorado-Broomfield
Requisition # : 207480
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.