CenturyLink Manager - Planning - BROOMFIELD, CO in Broomfield, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Access Planning at CenturyLink is a forward-looking, proactive business management domain that maintains control and manages intrinsic risk associated with a multi-billion-dollar annual Network Expense (NetEx) liability. The principle goal of the Access Planning team is to maintain an efficient network that enables revenue while maximizing profit, margin and cash flow. Access Planning utilizes an array of techniques to deliver on this goal.

The Optimization Operations arm of the Access Planning team executes on strategy provided by the Network Planning and Access Management leadership team to deliver on CenturyLink NetEx, capital and operating expense, and revenue enablement objectives. This scope includes physical and contractual optimization of NetEx monthly reoccurring cost, off-net vendor aggregation facility capacity management, general ledger expense and budget management, market health assessments and management plans, physical optimization of off-net services in support of non-NetEx business drivers, and resolution of capacity and routing constraints to enable revenue.

The Customer Optimization Manager position is primarily focused on the “Direct Expense” Customer domain. This leader will manage, lead, mentor, and inspire a team of planners and/or project managers to identify, validate and project manage Netex optimization projects. The position requires exceptional interpersonal skills, verbal and written communication skills, a high comfort level with dynamically shifting priorities, and a curiosity and willingness to not only solve business problems but identify new business opportunities to drive profit margin and cash flow. This position includes regular communication and interaction with multiple layers of CenturyLink up to and including the Senior Vice President layer.

Job Description

Principal Duties and Responsibilities

  • Build and maintain a high-performance team:

  • Hire and retain talent in the correct roles

  • Set team and direct report performance management goals, monitor progress, and provide monthly feedback

  • Delegate and hold direct reports accountable

  • Empower direct reports to make decisions, act, and take appropriate risk

  • Exemplify CenturyLink’s Unifying Principles (Fairness, Honesty & Integrity, Commitment to Excellence, Positive Attitude, Respect, Faith, and Perseverance)

  • Develop, deploy, and/or oversee network cost saving strategies to deliver on monthly and annual performance budgets and targets

  • Manage internal and external expectations across financial and operational activities. This includes but is not limited to financial and operational forecasting & gap analysis.

  • Collaborate with peers, partners, and stakeholders to refine and enhance existing process and/or develop new processes to deliver on business objectives

  • Act as liaison between business and IT business partners regarding tool development/enhancement

  • Collect, organize, and analyze data to assess operational process and financial performance

  • Collaborate with Access Planning leadership to develop new opportunities to optimize the network, enable revenue, and maximize cash flow

  • Prepare and present briefing materials for consumption by senior leadership up to the Senior Vice President layer

  • Collaborate directly with CenturyLink sales teams to create and drive effective customer offer strategies.

  • Interact with CenturyLink customer base as needed to assist sales with groom offer acceptance and issue resolution.

  • Manage several related but separate complex projects within the company at one time.

  • Manage resource requirements and allocation

  • Other duties as assigned



  • Bachelor’s degree with 3+ years of related work experience

  • Minimum of 2 years of work experience in the telecommunications domain

  • Minimum of 2 years of work experience in the off-net access domain

  • Demonstrated capacity to focus and deliver on objectives in a dynamic, multi-faceted, fast-paced environment

  • Exceptional ability to work effectively in groups with disparate priorities and operational targets

  • Demonstrated ability to influence and collaborate across organizational boundaries

  • Excellent interpersonal, verbal and written communication skills

  • Prior experience managing a reoccurring budget

  • Comprehensive command of telecommunication circuit mediums, enabling equipment infrastructure, and access cost structures

  • Above average Microsoft Office application skills, specifically in Excel and PowerPoint

  • Team player with a passion for service


  • Prior experience leading others through change

  • Exceptional analytical skill and business acumen

  • Prior experience developing and evaluating complex network performance criteria and measurement methods through statistical evaluation

  • Bachelor’s degree fields of study including Engineering, Computer Science, Data Science, Economics, Finance, or Accounting

  • Master’s degree in Engineering or Business Administration or equivalent

  • Project Management Institute (PMI) project management certification

  • Lean/Six Sigma belt certification

  • 5+ years of work experience in the off-net access domain either in a Planning, Project Management, or Carrier Relations role

  • Prior people management leadership experience including recruitment, on-/off-boarding, goal setting, and performance management

  • Data analysis skills with a working-level proficiency in writing queries including “JOIN” and “UNION” commands to correlate data from disparate data sources

  • “Expert-witness” level command of off-net access landscape and operating principles

  • Demonstrated experience in developing, operating, and optimizing operational processes to deliver on operational and/or financial objectives

  • Expertise in modeling and sensitivity analysis of multidimensional buying and/or commitment plans


Alternate Location: US-Colorado-Broomfield

Requisition # : 207480

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.