CenturyLink ECT I Event Communications Coordinator I in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Event Communications Coordinator I
Responsible for managing the communication of large Network Events to internal Company teams as well as external customers. Interfaces with Service Management to both ascertain critical details of these Network Events and document the flow of repair and the parties involved. May also be engaged by Enterprise Incident Management Team (EIMT) or Business Continuity Process (BCP) teams to activate either process.
This position is Wednesday through Saturday (4 - 10 hour days) 9:00PM to 7:00AM.
Typical work hours and schedules may vary. Responsible for on-call support for customer network trouble situations providing 7x24x365 support in the following areas.
Documents the status, repair, and flow in information of large Network Events. Takes information provided by the technical teams and translates the communication into customer friendly non-proprietary terms that can be broadcast across a very large audience.
Responsible for ticket management and adherence to all internal processes to ensure proper automated notification as well as manual notifications should the ticketing system be down.
Provides support and contributes to the process improvement, systems development, and best practice implementation.
Understanding and provide support to internal and cross-organizational processes and relationships critical to the Event Management Team.
Trade certification, Bachelor’s degree, or 2 years of relevant job experience.
Must understand and can support technical aspects of products and services to include Transport, IP, and Voice.
2 plus years of experience in one of the following areas.
TSC (Technical Customer Service)
CSM (Customer Service Management)
NOC (Network Operations Center)
Technical Sales support
Other technical support role (Service Activation, Provisioning, etc)
Strong interpersonal, communications (written and verbal), time management, and multi-tasking skills.
Previous experience successfully managing conflict and dealing with internal and external customers in stressful situations.
Ability to effectively manage an issue from inception, to selection of course of actions, to closure and work extremely well in a supportive, team environment.
Ability to read, understand and follow written processes, as well as assist with process document creation.
General understanding of Business Continuity Disaster Recovery (BCDR)/ Emergency Response Team (ERT) processes.
Alternate Location: US-Colorado-Broomfield
Requisition # : 200420
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.