CenturyLink Billing Coordinator 1 in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Centurylink is currently seeking a Billing Coordinator 1 for our Finance organization.
Responding to and resolving customer disputes/inquiries submitted by several means including phone, email or the customer portal while working in a ticketing system.
Taking inbound calls which require a structured schedule (scheduled breaks/lunches).
Contact various departments in order to obtain background information to resolve customer questions or disputes.
Analytically problem-solve using a variety of systems and information sources.
Calculate credits using job aids provided.
Research and analyze billing disputes and interact with customers verbally and through email.
High School diploma, GED or equivalent education and experience.
3 years of related experience.
A professional customer focused approach is a must
The Coordinator will be required to become proficient in multiple order entry, Service Establishment, and billing systems.
Candidates will be required to have a flexible work schedule - must be willing to work over time, adjust schedule at the last minute especially during the beginning/end of the month.
6+ months experience working with a billing systems application and/or accounts payable, data entry or tracking, and/or Customer Service experience with Corporate clients.
Must be extremely detail oriented, a fast learner and willing to work in a fast-paced environment.
Time management and analytical skills are a must.
High School Diploma or Equivalent
Alternate Location: US-Colorado-Broomfield
Requisition # : 192135
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.