CenturyLink Credit/Collections Analyst I in Bismarck, North Dakota

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Resolves, collects, and manages past due accounts and outstanding invoices. Entry-level professional with knowledge of basic principles, theories, and concepts.

Job Description

This position will manage, collect, and monitor revenue which is billed on accounts to ensure payments are received and open past due balances are resolved within terms of contracts.


Provide support for the collections personnel to ensure that maximum revenues are recovered prior to forwarding major business customers to outside agencies. Using proper collections methods reduces bad debt and PUC complaints.

Work assigned accounts monthly to ensure debt is collected in a timely manner. Work one on one with Sales Account Managers and/or customers to reach a satisfactory payment resolution.

Create extensive payment histories to prove debt is owed in order to collect monies owed and reduce aging.

Complete daily follow ups for business accounts (i.e. suspends, collections reviews, manual disconnects and manual write offs).


Must have strong customer service skills and the utmost professional demeanor when dealing with customers.

Successful completion of all assessments and interviews required for this position


Minimum 2 years Telco experience that demonstrates knowledge of PUC requirements.

Experience in credit and collections systems

Experience with credit and collections as related to the Telco Industry


High School Diploma or Equivalent

Bachelors or Equivalent

Alternate Location: US-North Dakota-Bismarck

Requisition # : 195216

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.