CenturyLink Customer Service Technician in Apopka, Florida

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Customer Service Technician: will install telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. To maintain, expand, replace and repair all copper and fiber optic plant facilities and subscriber apparatus required to provide service to customers. This position interacts directly with CenturyLink customers.

Posting Date: 8/6/18

Closing Date: 8/12/18

Full-Time Temporary: will be scheduled to work a minimum of thirty (30) hours per week. Eligible for Medical coverage after 90 days at premium contribution rates without company subsidy. Will be employed with the understanding that his or her employment will last for a limited period of time, not to exceed six (6) months.

Job Description

  • Install, repair, test, and modify line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops.

  • Inspect subscriber premises to determine the appropriate method of installation.

  • Test newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment. Perform appropriate testing to ensure proper transmission and supervision specifications.

  • Work closely with the Dispatch Center for work assignments such as trouble reports and service orders.

  • Refurbish cable and install facilities within pedestals and/or terminals for both copper and fiber optic facilities.

  • Actively support sales and marketing related activities through the sales referral program.

  • Climb poles using either ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment.

  • Pull lines through conduit.

  • Observe all safety rules and regulations.

  • Correct prints and maintain as-builts in accordance with company practices and policies.

  • Install and maintain video, data, and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier.

  • Assist other Technical personnel in the performance of their duties when requested.

  • Locate buried telephone cables.

  • Installation/troubleshooting of high-speed internet and data networks

  • Convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers

  • Assume all other duties as assigned


  • Two years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground copper and/or fiber wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training.

  • Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location.

  • Must have working knowledge of PC's, including basic computer operational tasks

  • Must have strong interpersonal communication skills for communicating CenturyLink's products and services to customers

  • Must possess a valid driver's license, be able to safely operate company vehicles and equipment, and maintain a safe driving record.

  • Must be able to safely use ladders, bucket trucks, and to safely climb poles with approved equipment

  • Heavy lifting as required (28 foot extension ladder (up to 75 pounds) and manhole covers (up to 150 pounds).

  • May work in confined spaces

  • Ability to work outside in all weather conditions and at various hours of the day/night

  • Accept after hour call-outs, work overtime, shift, weekends, and holidays as a condition of employment

  • Must be able to travel overnight as necessary for business requirements and training

Preferred Qualifications:

  • Associate's Degree in Electronics/Communications.

  • Ability to maintain an excellent attendance record

  • CCNT, CCNA, Network+, or A+ Certifications

  • Training on basic IT and network fundamentals.

  • Experience in Outside Plant functions for both copper and fiber facilities.

  • Subscriber carrier training

  • Pole climbing training

  • Experience or training in how to read and interpret outside and subscriber plant facility records

  • Internet protocol telephony exposure

  • Electronics training or experience that demonstrates knowledge of AC/DC theory

  • Experience splicing fiber optics.

  • Knowledge of analog and digital transmission

  • Experience with installation and troubleshooting of high-speed internet services

  • Proven ability to assist the sales team with lead opportunities during day-to-day customer contact

Alternate Location: US-Florida-Apopka

Requisition # : 197048

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.